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Managing challenging employee behavior is a critical skill for any successful leader. In this dynamic and solution-focused webinar, Dealing with Difficult People, managers will gain actionable tools to identify, address, and resolve difficult behaviors in the workplace.
Through a structured six-step model for conducting tough conversations and a deep dive into 12 common difficult behavior types, participants will leave with enhanced confidence and clarity in managing team dynamics. This session also covers how to differentiate between difficult personalities and difficult situations, equipping managers to take appropriate and effective action.
Attendees will also explore the impact of personality styles (DiSC) and generational differences in workplace behavior, ensuring communication strategies are tailored and effective. With real-life examples, legal considerations including ADA compliance, and interactive discussions, this session provides both the insight and the hands-on techniques needed to apply learning immediately. Whether you're facing conflict, disengagement, or disruptive behavior, this course delivers practical value that directly supports stronger morale, retention, and team performance.
Your Benefits For Attending:
Why is this webinar a benefit to attend?
You’ll walk away with a clear framework, tools, and confidence to address difficult behaviors quickly and constructively—preventing minor issues from becoming major workplace problems.
Who Should Attend?
Four concrete outcomes from this recording — practical, accredited, and ready to use the same day.
Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years’ experience in HR, change management, operations, strategy, corporate culture and leadership development in all size business (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, higher education, federal contractors, manufacturing, construction, engineering, …
Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years’ experience in HR, change management, operations, strategy, corporate culture and leadership development in all size business (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, higher education, federal contractors, manufacturing, construction, engineering, public safety, non-profit and government agencies (to name a few). When Wendy says “Suck It Up, Buttercup”, this means you are about to hear all the facts, proposed solutions and possible consequences of your actions or inaction. Yes, this information may be painful to hear but in order to do the right thing we must look at every angle together. There is never a hidden agenda. Her focus is your bottom line. The needs of business today have changed. Wendy will be an involved business partner who understands your current culture and builds HR policy, employee training and management workshops around your unique environment and goals. As your realistic, witty and energetic consultant, trainer or event speaker, Wendy is authentic and transparent - above all, she keeps it real. She is honest, loyal and direct - there is never any sugar coating! Wendy gets the point across to all audience members.
View full profileYour accredited completion certificate is emailed to you within 2 business days of attending the live session or finishing the recording.
Yes. Every live attendee receives full on-demand access for 12 months after the live date — watch on your schedule.
No worries — you'll automatically receive the recording. Or you can swap your registration to a different upcoming session at no extra cost.
100% money-back if you cancel before the session starts. After the session, we'll happily swap for any other webinar of equal value.
